Delivery and Returns

 Returns Policy

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from Amazing Jeans online we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 28 days of purchase, whilst sale items should be returned within 10 days of receipt. All purchases must be returned in original condition & packaging.

If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged

Returns Process - by Post - UK      RETURNS ADDRESS  -   AMAZING JEANS, SUITE 304, STERLING HOUSE, LANGSTON RD, LOUGHTON ESSEX IG10 3TS

  • Take the parcel to the Post Office. You will be issued with a receipt, which should be retained until the refund is processed.
  • Once we have received your returned items a refund will be processed onto the card used for payment within 14 days.

Please note that it can take up to 21 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

Cancelling an order

If you would like to cancel your order before we have dispatched it from our distribution centre then please contact us as soon as possible on 01962866469 or by email at sales@amazingjeans.co.uk .

If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.

Delivery

Please be advised that when ordering to a business address, the driver will only be able to deliver up to the first floor, as the courier cannot deliver to any other floors.

Please note that there are some areas in the UK where delivery will take longer as your parcel may be passed to a third party courier. The postcode areas that may face longer delivery are: AB, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IV1-56, JE1-99, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-41, PH49-50, PH42-44, TR21-25, ZE1-99.

 

When will my parcel arrive?

First attempted delivery should be made within 5 days after dispatch for mainland UK orders with standard delivery, within 24 hours after dispatch for mainland UK orders with express delivery and within 10 working days for Republic of Ireland, Channel Island and most European orders and will be delivered between 7:00am - 19:00pm from Monday to Friday. To track your delivery visit the courier website and use their track and trace service. There will also be a tracking link within your dispatch confirmation email. If your order is not delivered within the delivery time please contact us.

What happens if I am not in when delivery is attempted?

All orders have to be signed for. If we are unable to deliver your parcel on the first attempted delivery, the courier will try and deliver it to a neighbour. If they are successful in delivering the parcel to a neighbour, they will notify you by leaving a card at your address which should inform you where to collect your parcel from. If they are unable to leave the parcel with a neighbour, they will leave a card asking you to rearrange the delivery date. The courier will attempt to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin. Please note that it can take up to 21 days for your bank to credit your account.

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.

This website is owned and operated by Amazing Jeans, we are registered in England and based at 132 Stockbridge Rd Winchester SO22 6RN.